Privacy Policy

The Protection of Personal Information ACT - Customer Privacy Notice

Version 1.2 updated 2021-07-18

This Notice explains how we, the Promotors (Mobile Telephone Networks (Pty) Ltd ("MTN") and Idea Rocket (Pty) Ltd), obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act ("POPIA").

The Promotors are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

The Information We Collect

We collect and process your personal information mainly to:

  • identify you within our services;
  • process, validate and verify requests;
  • improve your experience on the Website;
  • improve and develop new products, features and services;
  • alert you to new products and services and special offers;
  • provide marketing with aggregate information about our user base and usage patterns;
  • allow us to personalize the advertising users see based on their personal characteristics or preferences;
  • contact you for the purposes of service notifications; and
  • deliver any prizes that you might earn, from time to time.

For this purpose, we will collect your mobile telephone number and, optionally, your name, surname and email address.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Sometimes, your information is provided to us by 3rd parties but only where you have given permission for that 3rd party to do so. In these instances, we receive only that information that is strictly needed to allow you to interact with our services.

Website usage information may be collected using "cookies" which allows us to collect standard internet visitor usage information.

The Promotors may combine the personal information you provide with other information about you that is available to the Promotors, including website usage information and information from other sources.

How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.

For example:

  • To gather contact information;
  • To confirm and verify your identity or to verify that you are an authorised user for security purposes;
  • For the detection and prevention of fraud, crime, money laundering or other malpractice;
  • To conduct market or customer satisfaction research or for statistical analysis;
  • For audit and record keeping purposes; and
  • In connection with legal proceedings.

Disclosure of Information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes; and
  • Where we believe it is necessary to protect our rights.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security;
  • Computer and network security;
  • Access to personal information;
  • Secure communications;
  • Security in contracting out activities or functions;
  • Retention and disposal of information;
  • Acceptable usage of personal information;
  • Governance and regulatory issues;
  • Monitoring access and usage of private information; and
  • Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of Your Information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Definition of Personal Information

According to the Act "personal information" means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, the Promotors also includes the following items as personal information:

  • All addresses including residential, postal and email addresses.
  • Change of name – for which we require copies of the marriage certificate or official change of name document issued by the South African Department of Home Affairs.

How to Contact Us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at or by dialling 135 to contact the MTN call centre.

Policy Modifications

The Promotors may change this Privacy Policy from time to time. The Promotors will post any changes here, so that you will always know our privacy practices. Please be sure to check back periodically. However, we will not use your personal information in a manner materially different from this Privacy and Security Policy without your consent.